Accessibility
Whatever your needs, please let us know how we can help.
MIDFLORIDA Credit Union Amphitheatre strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit HERE or call us at 813-600-1055. Box office hours are show days at 3pm. Should you need assistance when you arrive and before you enter the venue, please see the box office.
Ticketing:
Accessible tickets can be purchased online via https://www.midfloridaamp.com/ You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Click on Filters button in the top right corner of your screen, then scroll to the bottom of the sidebar. After that click the slide toggle to Show accessible tickets then choose which options best suit your needs. Then click Apply Filters. Once complete all accessible options that you chose will be viewable. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
Accessible Parking:
Upon arrival through the Orient Road Entrance on event day, inform staff you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Accessible parking is subject to availability and first-come, first-served. MIDFLORIDA honors any state-issued accessible parking placard for a vehicle that fits in a 9'x18' parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disable parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open. Parking is sold separately from concert tickets. You will need to purchase a general admission parking pass if you plan to park at the venue.
Sensory Bags:
Our sensory bags are designed to help various sensory needs in both adults and children. To check out a sensory bag, please visit our guest services booth, located on the Eastern Plaza. Our sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more! For more information, please click HERE. MIDFLORIDA Credit Union Amphitheater is a KultureCity Certified Sensory Inclusive Venue, please visit our Guest Services booth for more information.
Effective Communication Accommodations:
If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, assisted listening devices, or written materials, please submit your request HERE or get in touch with us at 813-600-1055 (box office hours are show days at 3pm) at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.
Assistive Listening Devices:
Assistive Listening Devices (ALDs) technology in the MIDFLORIDA Credit Union Amphitheatre is powered by ListenWIFI™. This allows you to use your mobile device and headphones as your personal ALD. Download the app on the Apple App Store or Google Play Store. When you arrive, stop by Guest Services. Our team will be happy to help you download and set up our assistive listening app on your phone.
Mobility Device Storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices at the Guest Services Booth in the Eastern Plaza. If you need access to your device during the show, please contact a member of the guest services team.
Restrooms:
All of the restrooms are accessible. There are two restroom buildings located in the Eastern Plaza and one in the Western Plaza. All three accessible restrooms buildings are single user and first-come, first served.
Lawn:
Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. There is an accessible ramp in the Eastern Plaza that will take you to the top of the lawn. Should you need assistance please visit the Guest Services booth in the Eastern Plaza and we can arrange for a crew member to help you to the top of the lawn.
Medication needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary Needs:
MIDFLORIDA Credit Union Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Service Animals:
At MIDFLORIDA Credit Union Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.